Rushikesh User
@rushikeshuser
I resolve customer inquiries, transactions, and escalations while maintaining accurate, high-quality banking service.
IndiaWhat I'm looking for
At ICICI Bank, I support more than 150 customers with service requests, account inquiries, and transaction-related concerns.
I process over 50 customer transactions daily, investigate issues to identify root causes, and resolve escalations within defined turnaround times. I maintain accurate records, documentation, and service-request logs while following compliance and quality standards.
I work closely with operations, compliance, and support teams to improve service delivery. I help customers understand procedures and available services through clear, professional in-person and telephonic communication.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
ICICI Bank
Mar 2023 - Present (3 years 6 months)
Provided customer support to over 150 customers, resolving service requests and transaction issues. Processed over 50 transactions daily with accuracy and compliance.
Education
Degrees, certifications, and relevant coursework
Mahendra Degree College
Bachelor of Science, Science
2017 - 2020
Bachelor of Science degree from Mahendra Degree College, Srikakulam, Andhra Pradesh, completed from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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