At Teleperformance Global Services Private Limited, I support customers through chat and voice, resolving queries and service-related concerns within defined processes and SLAs.
I troubleshoot customer issues, escalate unresolved cases to the appropriate teams, and follow up to help ensure timely resolution. I also maintain accurate records in CRM and ticketing systems.
At KPM SALES AND DISTRIBUTION PVT LTD, I handled a 20-member sales and back-office team in finance and banking operations. I trained team members, monitored productivity, and prepared performance reports.
I also coordinated with channel partners, supported sales and post-sales service, and handled complex customer issues. My work included banking processes and policies across Kotak Mahindra, HDFC Bank, AU Small Finance Bank, IndusInd Bank and Standard Chartered Bank.
