saraj singhal
@sarajsinghal
Customer Support Executive with 5+ years resolving complex cases and improving CX.
IndiaWhat I'm looking for
I’m a Customer Support Executive with 5+ years of experience supporting domestic and international clients across banking and manufacturing. I handle phone, email, and WhatsApp support while resolving order, shipment, billing, and after-sales inquiries—and I stay focused on achieving KPIs like CSAT, FCR, and AHT.
At Shri Bajrang Plastics, I manage 100+ daily customer interactions and process 30+ orders daily, ensuring accurate fulfillment and proactive communication. Earlier at ICICI Bank, I supported 50+ customers daily for mortgage-related needs, managed a mortgage portfolio valued at ₹800+ million, and led/mentored a team of 8 executives while driving operational KPIs through MIS reporting.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Shri Bajrang Plastics
Jan 2022 - Present (4 years 8 months)
Handled 100+ daily customer interactions via phone, email, and WhatsApp, resolving order, shipment, billing, and after-sales inquiries. Processed 30+ orders daily and resolved complaints/escalations through cross-functional collaboration while consistently meeting CSAT, FCR, and AHT KPIs.
Debt Manager (Mortgage)
ICICI Bank
Nov 2020 - Jan 2022 (1 year 2 months)
Assisted 50+ customers daily with account-related inquiries, repayment guidance, and personalized payment solutions. Managed a mortgage portfolio valued at ₹800+ million, ensuring regulatory compliance, resolving complex issues through cross-functional collaboration, and leading/mentoring a team of 8 while monitoring operational KPIs and preparing MIS reports.
Education
Degrees, certifications, and relevant coursework
Asian Business School
Post Graduate Diploma in Management, Marketing and Human Resource
2018 - 2020
Earned a Post Graduate Diploma in Management (Marketing and Human Resource) from Asian Business School from July 2018 to May 2020.
Oxford Business College
Executive Diploma, International Business
Completed an Executive Diploma in International Business from Oxford Business College in May 2020.
Jamia Millia Islamia
Bachelor of Business Studies, Business Studies
2014 - 2017
Completed a Bachelor of Business Studies at Jamia Millia Islamia from July 2014 to May 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring saraj?
You can contact saraj and 90k+ other talented remote workers on Himalayas.
Message sarajGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
