I've supported Salesforce implementations for BMS Group at Wipro, gathering requirements with end-user groups and translating stakeholder needs into user stories, BRDs, test cases, and scalable solutions across Sales Cloud, Service Cloud, and Health Cloud.
At Telefonica, I developed proof-of-concept applications, partnered with development teams to resolve business-requirement gaps, and managed marketing-data migration to Salesforce Marketing Cloud with zero data loss and minimal downtime. I've configured reports, dashboards, profiles, permission sets, flows, validation rules, page layouts, record types, and OmniStudio components including FlexCards, OmniScripts, DataRaptors, and Integration Procedures.
Earlier, I provided Windows administration and technical support in banking and education environments. I bring 11 years of IT experience, including five years focused on Salesforce business analysis, administration, process mapping, QA validation, and Agile delivery.
