At Insight Software, I lead multi-cloud Salesforce implementations and analytics programs for enterprise clients, advising on delivery from discovery through deployment. I consolidated data from sources including Excel, Salesforce, ODBC, and Oracle to support executive dashboards and data-driven decisions.
I also improved adoption through training and workflow optimization, reducing support ticket volume by 30%. My work includes CRM discovery, reporting and dashboards in Tableau and Power BI, SQL analysis, and post-deployment support.
Previously, at Riskonnect Inc., I supported Salesforce implementations, automation, and Conga-based document generation, while at Tata Consultancy Services I supported enterprise applications and Oracle EBS. I hold an MBA in Data Science & Analytics and certifications in Salesforce, SQL, and related areas.
