At IndiaMART, I manage 100+ SME key accounts with turnovers up to ₹25 Cr on its B2B platform. I consistently achieve monthly revenue targets by tailoring upselling and cross-selling to client needs.
I identify upsell opportunities by understanding client pain points and presenting ROI-driven solutions. I also resolve client escalations and coordinate with internal teams to support a seamless client experience and faster issue resolution.
At Simpolo Vitrified PVT LTD, I managed sanitary ware showroom displays, assisted walk-in clients with product recommendations, and followed up with leads. I applied my understanding of customer buying behaviour in my MBA research.
