At IndiaMART Intermesh Ltd, I manage key accounts and improved retention by 15% across a portfolio of 150+ B2B clients through monthly business reviews and proactive relationship management.
I achieved 100% of quarterly revenue targets by negotiating value-added services, including TrustSEAL and website solutions, with existing accounts.
I also guided clients on catalog optimization and platform use, improving lead generation and pipeline conversion. By tracking issues in CRM and streamlining escalations, I reduced query resolution time by 30%.
Previously, as a Sales Officer at HDFC Bank Ltd, I acquired customers for banking products and achieved 100% of monthly and quarterly sales targets. I also grew repeat business and referrals through consultative selling and tailored negotiation.
