At Gentrack Software Pvt Ltd., I support cloud-hosted SaaS applications on Linux and AWS, handling deployments, rollbacks, and environment configurations.
I optimized AWS release automation, cutting deployment cycles by 24%, and improved system uptime from 93% to 97% with proactive Grafana and CloudWatch monitoring. Automated alerts and centralized logging reduced incident detection time by 39%.
Previously, at Cognopi Solution Pvt Ltd., I supported banking applications through database troubleshooting, monitoring, and operational support using Splunk and SQL. I standardized ITIL-based incident management, improving resolution efficiency by 21%, and led root-cause analysis for P2/P3 incidents.
My background also includes release validation and SLA-focused production support. I hold AWS security and architecture certifications, along with ITIL and Kafka training.
