At ZLTechnologies, I supported ZLUA enterprise applications across hosted, multi-tenant production environments, investigating P1/P2 incidents through log analysis, SQL validation, and REST API troubleshooting. I also coordinated incident bridge calls and production changes, and conducted root cause analysis to help improve application stability.
At Social Tek, I developed and supported Python/Django web applications and supported AWS ECS and Docker deployments. Across my support roles, I’ve worked with monitoring, automation, and ITIL incident, problem, and change management processes.
