Open to opportunities

Prakash Param

@prakashparam

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Results-driven Cloud and Application Support Engineer with strong expertise.

India

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities in cloud technologies.

I am a results-driven Cloud and Application Support Engineer with over 3 years of experience, including 5 months specifically in Application Support for Mechanical Integrity and DevOps. My expertise lies in AWS and Azure cloud platforms, infrastructure as code using Terraform, and ensuring production support through effective incident and problem management.

Throughout my career, I have demonstrated a proven ability to meet SLA and KPI targets while supporting enterprise applications. I excel in automating support workflows and enhancing system reliability, collaborating effectively with cross-functional teams to ensure scalable and sustainable operations. My recent role involved delivering L1/L2 production support, diagnosing incidents, and implementing long-term preventive solutions, which significantly improved application uptime and performance.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

Infosys

Jan 2025 - Present (5 months)

Delivered L1/L2 production support for mechanical integrity applications, ensuring uptime and quick resolution. Diagnosed incidents and collaborated with L2/L3 teams, development, DevOps, and infrastructure teams for resolution. Automated log analysis, monitoring, and alerting using scripts and cloud-native tools.

Incident Management Log Analysis Monitoring Alerting DevOps Troubleshooting

Cloud Engineer

Infosys Pvt Ltd

May 2022 - Dec 2024 (2 years 7 months)

Migrated architecture from Azure to AWS, optimizing cost and performance. Developed Terraform scripts for all stages of deployment, provisioning AWS infrastructure including VPCs, Subnets, IAM, EC2, S3, and ELB. Implemented security policies and routing strategies for traffic management, and built Snowpipe pipelines for Snowflake data warehouse.

AWS Azure Terraform VPC EC2 S3 Snowflake DBT

Education

Degrees, certifications, and relevant coursework

Maharaja Institute of Technology, Mysore

Master in Computer Applications, Computer Applications

Pursued a Master's degree focusing on advanced topics in computer applications. Developed expertise in various aspects of software development and IT management.

SBRR Mahajana First Grade College

Bachelor of Computer Application, Computer Application

Completed a Bachelor's degree in Computer Application, building foundational knowledge in computer science principles. Gained practical skills in programming and software development.