Open to opportunities

Shianne Lee

@shiannelee

Message

I resolve customer account issues and maintain accurate high-volume transaction records.

United States

Message

I've supported customers at Max Touch Services by reviewing account and loan-servicing information, resolving questions, and processing 300+ transactions monthly with accurate documentation and follow-through.

Across Cloud Eden Marketing Agency and the Henry County Sheriff’s Office, I've managed customer-facing communications, monitored inquiries, coordinated with stakeholders, and used reporting tools to deliver clear, timely updates. My background in journalism strengthens my ability to verify details, communicate clearly, and manage competing priorities.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Cloud Eden Marketing Agency

Sep 2023 - Present (3 years)

Managed multiple client priorities and communications, documenting requirements and coordinating deliverables with stakeholders. Monitored customer-facing channels, responded to questions and feedback, and used reporting tools to track performance.

Social Media Management Client Communication Documentation Reporting Analytics Customer Engagement Issue Resolution Stakeholder Coordination

Account Specialist / Customer Service Representative

Max Touch Services

Jul 2025 - Jan 2026 (6 months)

Resolved customer questions by reviewing account and loan-servicing information, processed and documented 8+ loan transactions daily and 300+ monthly, and maintained accurate records. Partnered with internal teams to research discrepancies and resolve customer concerns.

Customer Service Account Support Loan Servicing Data Entry Data Validation CRM Systems Microsoft Office Documentation Quality Standards Multitasking Prioritization

Social Media Manager

Henry County Sheriff's Office

Aug 2021 - Jul 2023 (1 year 11 months)

Managed public-facing communications requiring accuracy, sound judgment, and policy adherence. Coordinated with internal departments to verify information and deliver timely updates across multiple priorities.

Public Communications Written Communication Coordination Documentation

Communications Director

Henry County Sheriff's Office

May 2021 - Aug 2021 (3 months)

Directed day-to-day communications and cross-functional information flow, ensuring messages were accurate and delivered on schedule. Handled sensitive requests with professionalism and coordinated follow-up among stakeholders.

Communications Management Cross functional Coordination Stakeholder Management PROFESSIONAL Accountability

Intern Reporter

UGA Grady Newsource

Aug 2020 - Dec 2020 (4 months)

Gathered, verified, and documented information from multiple sources under deadline, translating complex details into clear customer-facing content. Managed concurrent assignments while maintaining accuracy and strong communication.

Research Verification Documentation Writing Multitasking