Open to opportunities

SaChe’ Jacks

@sachejacks

Message

Dynamic customer service professional specializing in sales and billing.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dynamic customer service professional with extensive experience in sales, communication, billing, and client relations. My passion lies in delivering quality service to diverse customers while managing high call volumes efficiently to ensure satisfaction. I am proficient in using CRM systems, analyzing customer feedback, and resolving issues and complaints, which has contributed significantly to my success in the field.

In my current role as an Account Payable Specialist at Chandley Communications, I am responsible for processing vendor invoices and reconciling accounts, where I have demonstrated strong attention to detail and organizational skills. One of my proudest achievements was identifying discrepancies in vendor invoices, saving the agency over $450,000 in potential overpayments. My previous experience at U.S. Bank further honed my skills in a high-volume call center environment, where I consistently ranked in the top 5 for service delivery scores.

Experience

Work history, roles, and key accomplishments

Current

Account Payable Specialist

Current

Chandley Communications

Oct 2024 - Present (9 months)

Responsible for processing agency vendor invoices, reconciling accounts, and ensuring timely payments for media buys, production costs, and operational expenses. Collaborated closely with account teams and vendors to resolve discrepancies and maintain accurate financial records, saving the agency over $450,000 in potential overpayments.

Accounts Payable Vendor Management Data Entry Quickbooks Microsoft Office Suite

Customer Service Representative

U.S. Bank

May 2023 - Present (2 years 2 months)

Provided high-quality customer service in a remote, high-volume call center environment, processing bank transactions and resolving customer issues. Successfully handled an average of 500 inquiries per week while consistently meeting performance benchmarks for speed and accuracy, ranking in the top 5 of department agents.

Customer Service Call Center Operations CRM Systems Communication Skills Data Entry

Customer Service Agent

Conduent

May 2022 - Present (3 years 2 months)

Assisted customers with residential electric billing inquiries and provided effective service solutions. Managed over 100 customer calls daily, resolving issues and ensuring a high-quality customer experience through prompt and accurate support.

Customer Service Billing Customer Relations Communication Skills

Real Estate Agent

Southern Classic Realtors

Jan 2008 - Present (17 years 6 months)

Assisted clients with buying, selling, and renting properties, providing market analysis and property showings. Negotiated contracts and managed client relationships to ensure successful transactions.

Real Estate Sales Client Relations Contract Negotiation Market Analysis Property Management Sales

Customer Service Agent

Delta Air Lines

Apr 2001 - Present (24 years 3 months)

Provided customer service to airline passengers, assisting with ticketing, baggage, and flight inquiries. Resolved customer issues and ensured a positive travel experience.

Customer Service Airline Operations Ticketing Communication Skills Passenger Assistance

Education

Degrees, certifications, and relevant coursework

New York City Public Schools

Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.

Gaddy Real Estate School

Certificate, Real Estate

Obtained a real estate certificate, focusing on the principles and practices of real estate. Prepared for a career in real estate sales and property management.