Sherwin Philip Soriano

I bring 10+ years of experience in BPO, specializing in customer service, operations support, and quality assurance. I’m known for reliable administrative support, maintaining high accuracy in data and reporting, and managing multiple priorities in fast-paced environments.

In my roles across high-volume customer service, I handled inquiries while consistently meeting SLAs and KPIs. I coordinated with clients and internal teams to resolve shipment and service issues efficiently, and I supervised performance while ensuring compliance with company standards.

I strengthen teams and processes by supporting onboarding and training of new hires, then improving accuracy through detailed data validation and structured reporting. I also conduct quality monitoring and documentation to drive efficiency, reduce errors, and support business growth.