Open to opportunities

Nyasha Pedzisa

@nyashapedzisa

Message

I’m a senior virtual assistant delivering accurate CRM support and customer service for sales teams.

Zimbabwe

Message

What I'm looking for

I’m looking for a remote role where I can handle client communications, scheduling, and CRM updates while supporting sales operations. I work independently, stay confidential, and bring reliable UK/US overlap for smooth collaboration.

I’m a detail-oriented Virtual Assistant with 10+ years of experience in customer service and sales support within the pharmaceutical industry. I manage client communications across phone, email, and WhatsApp, schedule calendars, coordinate meetings and deliveries, and keep confidential client and product records accurate in CRM systems.

I’ve built a proven track record of reducing double-bookings and delays, achieving a 95%+ satisfaction rate, and lowering escalations by 40% through proactive communication. I’m skilled with Google Workspace, Microsoft Office, and CRMs like HubSpot and Zoho CRM, and I support sales teams by preparing reports, updating databases, tracking orders, and meeting monthly targets in fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Rep

Pharmaceutical Industry

Jan 2012 - Jan 2022 (10 years)

Managed 50+ daily client inquiries via phone, email, and WhatsApp, maintaining 95%+ satisfaction and resolving order issues to reduce escalations by 40%. Coordinated schedules and deliveries for a 10+ member sales team and maintained CRM records with 99% accuracy.

Sales Support Order Processing CRM Data Management Schedule Coordination Google Workspace Reporting Customer Service Complaint Resolution