PRECIOUS CHINENYE ARINZE-ADIBELEM

Manage remote customer support for medical laboratory clients, handling high-volume inquiries, test results, and patient concerns. Maintain accurate documentation, manage daily ticket escalations using CRM tools, and collaborate with lab teams to resolve complex cases.

Resolved 20+ daily guest complaints and service issues to improve guest satisfaction. Coordinated cross-functionally across housekeeping, front desk, and management, monitored feedback trends for recurring issues, and ensured accurate records of customer interactions and resolutions.

Provided premium customer service by managing 50+ daily inquiries, complaints, and product requests in a high-volume remote environment. Optimized queue management to reduce wait times, produced administrative documentation and performance reports, and drove process improvements through structured escalation paths.

Served as the primary point of contact for 100+ daily customers, resolving complex complaints and handling high-stress escalations while preserving customer accounts. Processed accurate financial transactions under regulatory guidelines, mentored incoming team members, and collaborated with internal departments to meet SLA targets for dispute resolutions.

In progress: Technical Support Fundamentals course on Coursera.

In progress: Introduction to Customer Service course on Coursera.

Completed Virtual Assistance Training at Techcrush Academy (2026).

Completed IT and Customer Support Training at Digital Witch Academy (2026).

Completed a Higher National Diploma (HND) in Computer Science at the Institute of Management and Technology (IMT), Enugu (2012).