Sherrie Lyons
@sherrielyons
Dedicated collection agent with strong customer service skills.
What I'm looking for
I am a dedicated collection agent with extensive experience in customer service and office administration. Currently, I work at Exeter Finance in the Dallas-Fort Worth area, where I handle both inbound and outbound calls, assist customers with their accounts, and negotiate repayment plans. My role requires a keen understanding of billing history and the ability to communicate effectively with customers to help them manage their loans.
Prior to my current position, I spent a decade at Kindercare Learning Centers, where I developed strong organizational and administrative skills. I was responsible for front desk operations, student enrollment, and maintaining communication with parents. My experience in these roles has honed my ability to multitask and provide exceptional service in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Collection Agent/Customer Service
Exeter Finance
Aug 2022 - Present (3 years)
Managed inbound and outbound calls, processing payments and setting up repayment plans for past-due accounts. Assisted customers with loan inquiries, title requests, and billing history reviews to bring accounts current.
Office Assistant
Kindercare Learning Centers
May 2012 - Jul 2022 (10 years 2 months)
Managed front desk operations, including opening and closing the facility, answering phones, and handling new student enrollments. Assisted with billing, filing, ordering supplies, and preparing meals for children.
Education
Degrees, certifications, and relevant coursework
Medcerts
Certificate, Sterile Processing
2024 -
Currently pursuing a Certificate in Sterile Processing, gaining specialized knowledge and skills in the field. This program focuses on the principles and practices of sterilization and decontamination.
Eastfield College
High School Diploma, General Studies
2009 - 2009
Completed high school education, acquiring foundational knowledge across various subjects. This included developing essential academic and life skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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