Laura Middlebrooks
@lauramiddlebrooks
I am a collections and financial specialist focused on accurate data management.
United StatesWhat I'm looking for
I am a Collections and financial specialist with progressive experience at AXS and prior roles as an I-Care Agent, Intake Specialist, Substance Abuse Counselor, and Customer Service Manager. I excel at data entry, Microsoft Office, database management and quickly identifying and correcting discrepancies to maintain accuracy.
I maintain a positive attitude under pressure, effectively de-escalate clients in crisis, and coach team members to improve service delivery and operational outcomes. I bring practical casework experience and a strong customer-service focus to roles that require accuracy, empathy, and clear communication.
Experience
Work history, roles, and key accomplishments
Collections and Financial Specialist
AXS
Apr 2025 - Present (5 months)
Manage collections and financial tasks at AXS, ensuring account accuracy and resolving discrepancies to maintain clean records.
I-Care Agent
AXS
Jun 2022 - Apr 2025 (2 years 10 months)
Served as an I-Care Agent at AXS, performing casework and customer support while identifying and correcting data discrepancies.
Intake Specialist
Smith County Adult Probation
Apr 2020 - Mar 2022 (1 year 11 months)
Managed client intake and maintained accurate probation records for Smith County Adult Probation, ensuring timely data entry and case documentation.
Substance Abuse Counselor
East Texas Treatment Facility
Mar 2016 - Apr 2020 (4 years 1 month)
Provided substance abuse counseling and crisis de-escalation at East Texas Treatment Facility, supporting client care and recovery plans.
Customer Service Manager
Walmart
Mar 2014 - Aug 2015 (1 year 5 months)
Led customer service operations at Walmart, de-escalating client issues, coaching staff, and delivering outstanding service to customers.
Education
Degrees, certifications, and relevant coursework
Kilgore High School
High School Diploma, High School
High School Diploma awarded June 2011 from Kilgore High School in Kilgore, TX.
KCKilgore College
Certificate
Completed a certificate program at Kilgore College in Kilgore, TX.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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