kertisha mcfarland

Provided direct customer service to job applicants and utilized BEACON for employee data management. Managed multiple tasks, responded to communications, and optimized administrative workflows.

Initiated and answered calls from borrowers regarding delinquent accounts, analyzing reasons for delinquency and identifying solutions. Negotiated payment plans and utilized skip tracing techniques to locate borrowers.

Processed benefits investigations, prior authorizations, and appeals support for clients, demonstrating knowledge of major payers. Coordinated financial aspects of healthcare services to ensure patient access to therapy.

Supervised office supply ordering and the scanning of Accounts Payable documents, along with overseeing front desk and mailroom staff. Assisted with scheduling clients and preparing documents for juveniles.

Completed an Associate's degree in Healthcare Management, focusing on the administrative and operational aspects of healthcare services.

Obtained certification as a Certified Medical Office Assistant, demonstrating proficiency in medical office procedures and administration.

Completed a program in Business Administration, gaining foundational knowledge in business principles and practices.