Saquania Williams
@saquaniawilliams
Results-driven billing and collections professional skilled in resolving complex account issues.
United StatesWhat I'm looking for
I’m a results-driven customer service and collections professional with extensive experience in billing support, account management, and financial collections. In my current State Farm role, I manage high-volume inbound calls, clearly explain policy coverages and billing details, and resolve complex billing discrepancies while adhering to company policies and compliance standards.
Previously, I served as a Credit Manager (Contract), overseeing accounts receivable portfolios, securing payment commitments, and generating detailed collection reports to leadership—contributing to improved cash flow through effective collection strategies. I’ve also supported repossession efforts and reduced losses by conducting investigative research to locate collateral, coordinating with field agents and institutions, and negotiating payment arrangements tailored to customer situations.
Experience
Work history, roles, and key accomplishments
Billing Specialist
State Farm
Mar 2023 - Present (3 years 3 months)
Managed high-volume inbound calls to resolve billing inquiries, policy changes, and account concerns while clearly explaining coverage and billing details. Resolved complex billing discrepancies in line with company policies and compliance standards.
Credit Manager
TDIndustries
Jan 2021 - Feb 2022 (1 year 1 month)
Oversaw accounts receivable portfolios by contacting customers to verify payment status and secure payment commitments. Produced detailed collection reports for leadership and supported improved cash flow through follow-up strategies.
Collections Specialist
Secure Collateral Management
Feb 2019 - Jul 2020 (1 year 5 months)
Conducted investigative research to locate collateral and support repossession efforts using TLO, LexisNexis, and Clear. Coordinated with field agents and institutions, analyzed court records, and maintained accurate documentation and case tracking.
Collections Specialist (60-90)
LoanMe
Feb 2016 - Jul 2017 (1 year 5 months)
Managed delinquent 60–90 day accounts through consistent follow-up and negotiation to reduce losses. Established customer payment arrangements, monitored account activity, and ensured compliance with collection processes.
Collections Specialist (1-30)
Ace Cash Express
May 2013 - Feb 2016 (2 years 9 months)
Contacted customers regarding past-due 1–30 day accounts to secure payment commitments. Assisted with loan reinstatements, evaluated eligibility for continued services, and maintained accurate account records and documentation.
Education
Degrees, certifications, and relevant coursework
Everest College
Associate Degree, Criminal Justice
Earned an Associate Degree in Criminal Justice from Everest College in Arlington, Texas.
A. Maceo Smith High School
High School Diploma
Completed a High School Diploma at A. Maceo Smith High School in Dallas, Texas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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