Open to opportunities

Sherniqua Herndon

@sherniquaherndon

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Energetic professional with 7 years of customer service experience.

United States

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am an energetic professional with over seven years of experience in customer service, specializing in inbound and outbound call center operations across various industries, including public utility and insurance. My ability to analyze issues and recommend effective solutions has been pivotal in ensuring customer satisfaction and resolving conflicts efficiently.

Throughout my career, I have cultivated long-term relationships with clients, particularly in my role as a New Homes Sales Consultant at Go With O Homes. I take pride in my organizational skills and attention to detail, which have enabled me to manage high-volume workloads in deadline-driven environments. My proficiency in Microsoft Office and excellent communication skills further enhance my ability to provide exceptional customer service.

Experience

Work history, roles, and key accomplishments

Current

New Homes Sales Consultant

Current

Go With O Homes

Feb 2017 - Present (8 years 4 months)

Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.

Customer Relationship Management Sales Quotes Client Objectives Real Estate Sales

Customer Service Representative

Havertys Furniture

Jan 2016 - Jul 2016 (6 months)

Monitored all incoming calls from customers for all inquiries on orders for various products. Analyzed all customer issues and assisted with resolving within required timeframe.

Customer Service Order Management Time Management

Collection Specialist Representative

The CMI Group

Jan 2015 - Dec 2015 (11 months)

Made outgoing calls to collect a debt and provided information about delinquent accounts unpaid balance. Used consultative selling techniques to provide leads for telesales personnel.

Debt Collection Consultative Selling Lead Generation Customer Service

Receptionist/Customer Service

Fine Plats Salon

May 2013 - Dec 2014 (1 year 7 months)

Responsible for meeting and greeting clients, scheduling appointments, and answering phone lines. Handled customer issues and complaints, and maintained a clean workspace.

Client Relations Scheduling Office Management

Inbound/Outbound Customer Service Representative

Alorica Call Center

Jul 2012 - Nov 2012 (4 months)

Handled calls from customers regarding inquiries/complaints and analyzed all issues to recommend alternate solutions for effective resolution. Maintained a log of completed work.

Education

Degrees, certifications, and relevant coursework

McKinney High School

High School Diploma, General Studies

Completed high school education at McKinney High School. Developed foundational knowledge and skills across various subjects.

Real Estate Champions School Of Real Estate

Real Estate Agent License, Real Estate

Obtained Real Estate Agent certification from Real Estate Champions School Of Real Estate. Focused on real estate principles, practices, and legal aspects.