Open to opportunities

Sherine Pelmore

@sherinepelmore

Message

Customer Service and administrative professional with 10+ years supporting patients and high-volume phone systems.

United States

Message

What I'm looking for

I’m looking for a healthcare or administrative role where I can support patients and clients, manage high-volume phone calls, schedule appointments, verify insurance, and keep records accurate while contributing dependable, detail-focused service.

I’m a detail-oriented, dependable administrative professional with over 10 years of experience in customer service, healthcare support, and data entry. I’m known for delivering excellent customer service and ensuring a smooth, positive experience for patients and clients.

In my roles, I manage high-volume inbound calls, assist with scheduling and general inquiries, greet and check in patients, and maintain accurate, up-to-date electronic records. I also verify insurance coverage, obtain authorizations, and support billing accuracy by reducing errors.

Across departments, I handle multi-line phone systems, provide administrative and clerical support, and keep workflows moving—whether I’m scheduling appointments, assisting clinical staff with charting and morning add-ons, or validating and editing photo proofs with careful attention to detail.

Experience

Work history, roles, and key accomplishments

Patient Service Representative

Northwest Family Physicians

Dec 2021 - Feb 2026 (4 years 2 months)

Greeted and checked in patients, managed high-volume inbound calls, and scheduled urgent care and appointment visits. Verified insurance coverage and obtained authorizations while maintaining accurate electronic patient records to support smooth patient experiences.

Customer Service Appointment Scheduling Insurance Verification Multi Line Phone Systems Data Entry Authorization Patient Relations

Customer Service/Proof Validator

Lifetouch National Studios

Jul 2009 - Nov 2018 (9 years 4 months)

Operated multi-line phone systems to assist customers with inquiries and scheduling-related questions. Performed high-accuracy data entry and validated/editing of photoproofs while providing administrative support across departments.

Customer Service Multi Line Phone Systems Data Entry Record Management Administrative Support Microsoft Office