Open to opportunities

Elisabeth Luna

@elisabethluna

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Detail-oriented administrative professional specializing in data accuracy.

United States

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What I'm looking for

I am seeking a role focused on accurate data and records management in a collaborative, remote-friendly organization where I can apply CRM and document-processing expertise and continue professional growth.

I am a detail-oriented administrative professional with over 10 years of experience in data entry, document processing, and digital record management in fast-paced and remote environments.

I consistently review, validate, and organize large volumes of data while maintaining accuracy, confidentiality, and compliance with standards such as HIPAA. My background includes sustained performance meeting quality and productivity metrics in high-volume roles.

My experience spans multiple CRM platforms (Salesforce, Zendesk, LiveChat), Microsoft Office tools, and remote collaboration tools like Slack, Zoom, and Microsoft Teams, where I maintained detailed documentation of customer interactions and internal processes.

I am pursuing an Associate's Degree in Business Administration and bring strengths in process accuracy, record management, customer service, and high-volume data processing to roles that require reliability and strong attention to detail.

Experience

Work history, roles, and key accomplishments

Customer Service Representative I

USAA

Apr 2020 - May 2025 (5 years 1 month)

Documented and processed high volumes of customer account information across multiple systems while maintaining strict accuracy and consistently meeting quality and productivity metrics.

Data Entry Quality Assurance Microsoft Office Remote Collaboration HIPAA compliance

Customer Service Representative

West Corporation / Abbott Diabetes Care

Jul 2013 - Mar 2020 (6 years 8 months)

Handled inbound/outbound customer interactions, documented account updates in internal systems, and achieved sales and performance goals while ensuring data accuracy and customer satisfaction.

Customer Support Inside Sales Data Entry CRM Systems Troubleshooting Cross Functional Collaboration Microsoft Office

Certified Medical Assistant

Bright Star

Jun 2011 - Jul 2013 (2 years 1 month)

Assisted patients with daily activities and transfers, maintained accurate patient records, and communicated concerns to care teams while adhering to HIPAA and healthcare compliance standards.

Patient Care Medical Documentation HIPAA compliance Vital Signs