jessica juble

I am a dedicated customer service professional with over seven years of experience in the healthcare sector, specializing in patient data entry, insurance verification, and claims processing. My career has been marked by a commitment to providing exceptional service, ensuring that patients and providers receive the support they need. I thrive in remote work environments, leveraging technology to enhance communication and efficiency.

Currently, I work as a Customer Care Representative at Sharp Health Plan, where I handle a variety of inquiries from members, brokers, and providers. My role involves not only answering questions and resolving issues but also documenting interactions and analyzing trends to better anticipate member needs. I am proficient in using EHP systems like Epic and RIS, and I strictly adhere to HIPAA regulations to protect patient information.

Throughout my career, I have developed strong skills in managing multi-channel communications, ensuring a positive experience for all stakeholders. My previous roles have equipped me with a comprehensive understanding of the healthcare landscape, and I am passionate about continuing to grow in this field while contributing to a team that values empathy and excellence in service.