Sherika Rowe

I am a detail-oriented professional with extensive experience in customer service, problem-solving, and recordkeeping. My career has been marked by a commitment to resolving diverse service and product inquiries through strategic critical thinking and a solution-oriented approach. Currently, I serve as a Social Media Administrator at Henry Parkes and Partners & Taxwise Consultants, where I manage social media accounts, create infographic content, and handle customer queries.

Previously, I worked as a Technical Support Representative at Macmillan Learning, where I guided customers on the use of digital learning platforms and resolved technical issues. My experience also includes roles as a Sales/Customer Service Representative at 1800-Flowers and a Customer Service Representative at HireRight and Delta Airlines. In each position, I maintained accurate records of customer interactions and demonstrated strong organizational and communication skills.