Sherika RoweSR
Open to opportunities

Sherika Rowe

@sherikarowe

Detail-oriented professional with extensive customer service experience.

Jamaica

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a detail-oriented professional with extensive experience in customer service, problem-solving, and recordkeeping. My career has been marked by a commitment to resolving diverse service and product inquiries through strategic critical thinking and a solution-oriented approach. Currently, I serve as a Social Media Administrator at Henry Parkes and Partners & Taxwise Consultants, where I manage social media accounts, create infographic content, and handle customer queries.

Previously, I worked as a Technical Support Representative at Macmillan Learning, where I guided customers on the use of digital learning platforms and resolved technical issues. My experience also includes roles as a Sales/Customer Service Representative at 1800-Flowers and a Customer Service Representative at HireRight and Delta Airlines. In each position, I maintained accurate records of customer interactions and demonstrated strong organizational and communication skills.

Experience

Work history, roles, and key accomplishments

ML

Technical Support Representative

Macmillan Learning

Dec 2021 - Sep 2023 (1 year 9 months)

Provided technical support by handling customer inquiries via phone, email, and chat. Guided customers on digital learning platforms and resolved technical issues.

HI

Customer Service Representative

HireRight

Jan 2017 - Jul 2020 (3 years 6 months)

Handled inquiries about background screening processes and resolved discrepancies. Maintained accurate customer interaction records.

DA

Customer Service Representative

Delta Airlines

Aug 2016 - Nov 2016 (3 months)

Assisted customers with booking and check-in processes, addressing concerns regarding flights and baggage.

Education

Degrees, certifications, and relevant coursework

University of the Commonwealth Caribbean logoUC

University of the Commonwealth Caribbean

Bachelor of Science, Human Resource Management

2023 -

Montego Bay Community College logoMC

Montego Bay Community College

Associate of Science, Business Administration

2018 - 2020

HS

Holland High School

CSEC, Liberal Arts

2010 - 2015

Completed a diverse curriculum including subjects such as Biology, Caribbean History, and Information Technology.

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Sherika Rowe - Social Media Administrator - Henry Parkes and Partners & Taxwise Consultants | Himalayas