Sherifat Adamu
@sherifatadamu
I’m a customer service and transaction services professional, focused on accurate banking operations and efficient administrative support.
What I'm looking for
I’m organized and detail-oriented with experience across banking operations, administrative support, customer service, records management, and transaction processing. I focus on confidentiality, accuracy, and smooth day-to-day execution in fast-paced environments.
At Zenith Bank Plc, I served as an Executive Trainee–Customer Service Representative, managing customer enquiries with accurate recordkeeping, supporting branch administrative operations, and resolving customer issues while meeting service standards.
Before that, as a Transaction Services Officer, I processed cash, foreign exchange, and electronic transactions with high accuracy, prepared daily ATM cash reports, and maintained confidential financial records in line with banking regulations. I also processed transactions using Remita, PayDirect, E-Tranzact, and E-BillsPay, supporting operations through administrative coordination.
Through my NYSC role as Administrative Officer II at Administrative Staff College of Nigeria (ASCON), I maintained confidential staff databases, prepared departmental reports and official documentation, and coordinated administrative and project activities—strengthening my communication, problem-solving, and team collaboration approach.
Experience
Work history, roles, and key accomplishments
Executive Trainee - Customer Service
Zenith Bank Plc
Jan 2025 - Jan 2026 (1 year)
Managed customer enquiries while maintaining accurate records and documentation. Supported branch administrative operations, resolved customer issues, and maintained professionalism and confidentiality.
Transaction Services Officer
People-Plus Management Services
Jan 2022 - Jan 2024 (2 years)
Processed cash, foreign exchange, and electronic transactions with high accuracy while maintaining compliant financial records. Prepared daily ATM cash reports and used payment platforms including Remita and E-BillsPay to support smooth branch operations.
Administrative Officer II (NYSC)
Administrative Staff College of Nigeria (ASCON)
Jan 2020 - Jan 2021 (1 year)
Maintained confidential staff databases and administrative records. Prepared departmental reports and documentation, and coordinated administrative and project activities while supporting cross-department communication.
Education
Degrees, certifications, and relevant coursework
Bauchi State University
Bachelor of Arts (English), English
2016 - 2020
Earned a B.A. in English from Bauchi State University from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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