ESTHER CHUKWU
@estherchukwu2
Results-driven Customer Service Specialist and Executive Assistant delivering executive support, compliant service, and first-contact issue resolution.
NigeriaWhat I'm looking for
I’m a results-driven Customer Service Specialist and Executive Assistant with experience delivering high-level administrative support and exceptional customer service across banking, healthcare, and public sector environments. I’m known for resolving escalated customer issues, maintaining confidentiality, and keeping executive workflows running smoothly.
In my current role, I provide comprehensive executive administrative support to senior management—calendar management, meeting coordination, and preparation of executive briefs, memos, and board-level reports. I also act as the primary liaison between executive leadership, internal departments, and external clients to ensure timely communication and seamless follow-through.
I maintain rigorous compliance with KYC/AML regulations and internal control frameworks, safeguarding institutional integrity and protecting customer data. I’ve also managed Head Teller operations with a “zero-error record” in vault auditing and daily transaction reconciliation, including bulk cash handling, loan payment processing, and reconciliation.
Across earlier customer-facing and administrative roles, I handled high-volume enquiries across in-person, telephone, and written channels, consistently achieving high first-contact resolution rates. I also support structured electronic filing and data quality assurance—collating, entering, and quality-checking information to protect accuracy and integrity in published outputs.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Nirsal Microfinance Bank
Jan 2020 - Present (6 years 6 months)
Delivered customer service by resolving complex complaints, processing transactions, and maintaining high client satisfaction through first-contact resolution. Provided executive administrative support (calendar, meetings, executive briefs) and managed Head Teller operations, including bulk cash handling, vault auditing, and daily transaction reconciliation with a zero-error record while ensuring
Customer Service Representative
National Bureau of Statistics (NBS)
Jan 2010 - Jan 2020 (10 years)
Coordinated information requests and served as a key liaison between internal stakeholders and external partners, ensuring timely professional communication. Managed data collation, entry, quality assurance, and electronic filing for national census and survey programmes, supporting accurate government publication reporting.
Executive Assistant & Liaison
NYSC - Panda Secondary School
Jan 2015 - Jan 2016 (1 year)
Acted as a liaison between the NYSC secretariat, local government inspector, corps members, and the host community to ensure clear, professional communication. Supported the school Principal with correspondence, scheduling, and meeting agendas/minutes, producing monthly reports for NYSC leadership while maintaining confidential records.
Front Desk Executive
Doctor's on Call Hospital
Mar 2015 - Aug 2015 (5 months)
Served as the first point of contact for patients and visitors, managing enquiries and appointment scheduling to support smooth front-office operations. Handled cash and card transactions, maintained petty cash logs, and performed daily reconciliation while keeping accurate patient admissions and receipt records.
Customer Service Intern
Intercontinental Bank
Mar 2010 - Feb 2011 (11 months)
Completed an industrial training placement supporting customer service and operations, assisting walk-in clients with routine transactions and account enquiries. Supported front-desk and teller activities including cash handling, deposit processing, and customer documentation verification, building foundational KYC and customer relationship management knowledge.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Master of Business Administration, Human Resources Management
Pursuing an MBA in Human Resources Management at Ahmadu Bello University, expected in 2027.
University of Nigeria, Nsukka
Bachelor of Arts, History & Archaeology
Grade: Second Class Lower
Completed a Bachelor of Arts in History & Archaeology at the University of Nigeria, Nsukka (Second Class Lower).
Federal Polytechnic, Nasarawa
National Diploma, Office Technology and Management
Grade: Second Class Upper
Completed a National Diploma in Office Technology and Management at Federal Polytechnic, Nasarawa State (Second Class Upper).
National Examination Council (NECO)
Secondary School Certificate
Completed the NECO secondary school certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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