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Ruth Olugbolahan

@rutholugbolahan

Customer Support Specialist at Zenith Bank Plc, resolving banking transaction issues and supporting customers with account inquiries.

Nigeria

Message

At Zenith Bank Plc, I support customers with banking transactions and account inquiries, verify information, and process transactions in line with banking policies. I also resolve transaction-related issues with internal teams and maintain accurate, confidential records.

At Ranoil Gas Limited, I assisted customers with product inquiries, service requests, and payments, while coordinating with the refilling team. I also reconciled daily cash transactions and prepared financial reports. Through roles in hospitality and administration, I supported tenants with inquiries and service requests, and at The TALK Initiative I assisted with project planning and coordinated volunteer teams as Assistant Project Coordinator and Team Lead.

Experience

Work history, roles, and key accomplishments

Current

Transaction Officer

Current

Zenith Bank Plc

Oct 2025 - Present (1 year)

Deliver efficient customer support for banking transactions and account-related inquiries, verifying information and processing transactions accurately while adhering to banking policies. Resolve transaction-related issues and collaborate with internal teams to ensure timely resolution.

Customer Support Banking Operations Transaction Processing Customer issue resolution Documentation Compliance Collaboration

Current

Volunteer (Assistant Project Coordinator & Team Lead)

Current

The TALK Initiative

Jan 2021 - Present (5 years 9 months)

Support community outreach and volunteer initiatives through the Teach, Aid, Love and Kindle (TALK) Initiative. In 2024, coordinated volunteer teams, assisted with project planning, and contributed to the successful delivery of the annual conference, fundraising, and awards dinner.

Volunteer coordination Project Planning Team Leadership Event Management Community Outreach

Plant Account Officer | Customer Support

Ranoil Gas Limited

Sep 2023 - Sep 2025 (2 years)

Served 100-150 customers daily, assisting with product inquiries, service requests, payments, and transaction processing. Processed payments, reconciled cash transactions, and escalated complex issues to ensure timely resolution and positive customer experience.

Customer Support Payment Processing Cash Reconciliation Financial Reporting Problem Solving Escalation Management Communication Skills

Assistant Office Manager / Front Desk Officer

The Octagon

Dec 2022 - Aug 2023 (8 months)

Served as primary point of contact for tenant inquiries and service requests, coordinating vendors and overseeing maintenance, cleaning, and security operations. Managed billing, payment tracking, and administrative documentation while monitoring service requests to ensure tenant satisfaction.

Customer Service Vendor coordination Facilities Management Billing Administrative Support Record keeping Problem Solving

Event Volunteer

Real Enterprise & Innovation Summit

Jan 2019 - Dec 2020 (1 year 11 months)

Assisted with attendee registration, event logistics, and guest support. Collaborated with event teams to ensure seamless event execution.

Event Logistics Registration Guest Support Collaboration

Front Desk Officer

Peggy's Pointe Apartment & Suites

Oct 2018 - Apr 2020 (1 year 6 months)

Delivered front-line customer support by responding to tenant inquiries, complaints, and service requests. Coordinated with maintenance and security teams, processed rent payments, and maintained accurate tenant records and administrative documentation.

Customer Support Front Desk Operations Tenant Relations Payment Processing Documentation Administrative Support Communication Skills