Open to opportunities

SHELLY CHRISTOPHERSEN

@shellychristophersen

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Attentive Medical Records Specialist with 15 years of experience.

United States

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What I'm looking for

I am looking for a role that values patient care and offers growth opportunities.

I am an experienced Medical Records Specialist with over 15 years of dedicated service in the healthcare sector. My career has been marked by a commitment to delivering exceptional administrative support to medical professionals and ensuring patient satisfaction. I have honed my skills in managing medical records, triaging patients, and scheduling appointments, which has allowed me to contribute positively to the operations of various medical clinics.

Throughout my career, I have worked with multiple EMR systems, including Epic and Nex-gen, and have developed a strong ability to verify insurance and manage patient relations effectively. My tenure at CIOX Health was particularly rewarding, where I provided assistance to approximately 35 patients daily, achieving a remarkable 95% patient satisfaction score. I pride myself on my ability to forge healthy relationships with patients and their families, ensuring their needs are met with professionalism and care.

Currently, I serve as a Medical Secretary at UnityPoint Pace, where I manage appointments for 250 participants and collaborate with outside providers to secure necessary medical appointments. My goal is to continue leveraging my extensive experience in medical administration to enhance patient care and streamline healthcare operations.

Experience

Work history, roles, and key accomplishments

Current

Medical Secretary

Current

UnityPoint Pace

Jan 2024 - Present (1 year 6 months)

Making medical appointments for 250 Pace participants. Answering phones and making appointments. Working with outside providers to secure appointments.

Medical Appointments Teams Epic

Customer Service Representative

Sioux City Physical Therapy

Aug 2022 - Present (2 years 11 months)

Scanned and put medical records into patient charts electronically. Prepared and sent medical records requests to lawyers, doctors, and patients. Verified insurance.

Medical Records Management Electronic Health Records Patient Charting Insurance Verification

Medical Records

Tri-State Specialists

Aug 2013 - Present (11 years 11 months)

Scanned medical records to patient charts. This was a part-time role.

Medical Records Document Scanning Patient Charting Data Management

Release of Medical Records Specialist

CIOX Health

Nov 2011 - Present (13 years 8 months)

Provided tactful and timely assistance to approximately 35 patients daily, contributing to a 95% patient satisfaction score. Ensured up-to-date patient records by collecting personal, medical, and insurance information while feeding EMR system with data.

EMR Data Entry

Bank Teller

Heritage Bank NA

Mar 2011 - Present (14 years 4 months)

Greeted customers and completed money transactions with 100% accuracy. Ensured efficient and precise handling of all financial dealings.

Customer Service Banking Operations

Sales Professional

Knoepfler Chevrolet

Mar 2010 - Present (15 years 4 months)

Helped customers find the perfect auto to fill their wants and needs. Focused on making their car buying experience a positive one.

Sales Product Knowledge Customer Satisfaction Automotive Sales

Medical Receptionist

Family Health Care of Siouxland-Northside

Apr 2009 - Present (16 years 3 months)

Augmented knowledge and skills through completion of a medical terminology course, scoring 97% in the final exam. Maintained current information of over 250 patients by regularly updating electronic medical records software.

Medical Terminology Patient Information Management Medical Reception

Medical Receptionist

Curtis Hesse, DO

May 2006 - Present (19 years 2 months)

Demonstrated excellent customer service skills and a positive attitude. Handled scanning, checking patients in and out, answering a multi-line phone, and multi-tasking.

Customer Service Patient Check In Out Multi Line Phone Systems Scanning

Education

Degrees, certifications, and relevant coursework

Western Iowa Tech Community College

Certificate, Medical Terminology

Completed a comprehensive Medical Terminology program. Gained foundational knowledge in medical vocabulary and concepts essential for healthcare administration.