Marliz Ganiban
@marlizganiban
Experienced medical records specialist focused on compliant information exchange.
United StatesWhat I'm looking for
I am a dedicated medical records and outreach professional with experience ensuring HIPAA-compliant handling of patient information, coordinating medical chart retrieval, and building provider relationships to meet service-level agreements. I have five years at Ciox Health managing inbound and outbound provider communications, scheduling field technicians, maintaining tracking spreadsheets, and supporting chart submission via provider portals, fax, or mail.
I bring additional background in customer-facing roles including sales and medical assisting, with training in HIPAA compliance, provider engagement, quality assurance, and customer service standards. I prioritize accurate data handling, clear communication with provider offices, and continuous improvement to streamline medical information exchange.
Experience
Work history, roles, and key accomplishments
Medical Records Outreach Agent
Ciox Health
Jan 2018 - Jan 2023 (5 years)
Managed medical record requests and retrievals while ensuring HIPAA compliance, coordinated provider outreach and scheduled field technicians to meet SLAs, and maintained daily tracking spreadsheets to improve turnaround.
Sales Representative
Alorica
Oct 2017 - Mar 2018 (5 months)
Answered customer inquiries and processed orders for AT&T products, resolved technical issues, and conducted proactive customer outreach to support sales and retention goals.
Sales Representative
Alorica - AT&T
Oct 2017 - Mar 2018 (5 months)
Handled customer inquiries and processed orders for AT&T services, resolved technical issues, and performed proactive outreach to support sales and retention goals. Maintained transaction accuracy and delivered product information to customers.
Medical Assistant
US Healthworks
Jan 2010 - Jan 2011 (1 year)
Performed patient intake, scheduling, vitals collection, and medical record updates, and coordinated clinic and lab arrangements to support patient care workflows.
Education
Degrees, certifications, and relevant coursework
Institute for Business and Technology
Certificate, Medical Assistant
2009 - 2010
Completed a Medical Assistant program focused on clinical and administrative support tasks for patient care.
Institute for Business and Technology
Medical Assistant Certificate, Medical Assistant
2009 - 2010
Completed Medical Assistant training focusing on clinical and administrative skills for patient care and record management.
Cora Doloroso Career Center
Certificate, Travel and Tourism Service
1999 - 2001
Studied Travel and Tourism Service, gaining knowledge of travel industry operations and customer service.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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