India Wilson

Scheduled dental appointments, performed insurance verification, posted payments in NextGen, and provided front-desk customer service including assisting non-English speaking patients via interpretation services.

Answered phones, assisted families with tuition questions and payments, supported classroom teachers with materials, managed office supplies, and handled enrollment/withdrawal paperwork for children.

Processed and distributed medical record requests within hospital systems, scanned records, worked in HealthSource and EPIC EMR, and ensured HIPAA-compliant fulfillment of requests.

Performed data entry from prior authorization forms, sorted documents using Centrix, managed correspondence, and used 10-key for high-volume processing.

Processed and approved program benefits in the FAMIS system, conducted case management, and provided accurate customer service using computerized tracking systems and Cisco phone tools.

Managed filing and document organization, answered and routed calls, prepared letters for school placement, and handled scanning, copying, and printing for district needs.

Handled calls for DoD members, initiated ePAs, processed refills and renewals, documented account notes for escalations and RPh review, and supported pharmacy help desk per SOPs.

Managed mail sorting, data entry, confidential filing, special projects, and document scanning/faxing for departmental operations.

Provided product knowledge to customers, managed inventory tasks including purchasing and stocking, and delivered customer service and cashier duties.

Advised customers on purchases, handled inventory and stocking, processed returns and refunds, and performed cashier responsibilities to maintain service levels.

Completed an Associate Degree in Medical Billing & Coding in May 2016 focused on medical billing, coding (ICD-9/CPT/HCPCS), and electronic billing systems.

Earned a High School Diploma in May 2012 with coursework supporting general education and workforce readiness.