Shellah Grace

I am an Exam Supervisor at British Council Kenya with proven ability to build strong rapport with customers through excellent interpersonal skills, including active listening, patience, and empathy. I provide clear directions on test days, resolve candidate issues, collaborate with colleagues, and ensure accurate, timely administrative reporting.

Previously I worked in office administration, supporting operations, maintaining inventory records, and managing online sales on platforms like Jumia and Kilimall while analysing customer feedback to improve offerings. I hold a Bachelor of Education Arts (Business and Mathematics) from Masinde Muliro University of Science and Technology (Second Class Honours-Upper Division) and I am a proactive team player committed to professional growth in customer-centric roles.