Wanjiku Mwangi
@wanjikumwangi
Dedicated customer service professional with strong communication skills.
KenyaWhat I'm looking for
I am a dedicated professional with a Bachelor of Education from Kenyatta University, currently working as a content moderator at Teleperformance Kenya. My journey in customer service began at Majorel, where I honed my skills in managing customer relationships across various markets, including Ghana, Kenya, and South Africa. I pride myself on my ability to solve customer complaints critically and maintain high performance metrics.
Throughout my career, I have demonstrated a commitment to fostering positive online communities and ensuring a welcoming environment for all users. My experience as an office administrator and cashier has equipped me with strong organizational skills and the ability to manage multiple tasks efficiently. I am passionate about encouraging creativity and higher-order thinking, and I strive to add value to my workplace through teamwork and effective communication.
Experience
Work history, roles, and key accomplishments
Content Moderator
Teleperformance Kenya
Apr 2024 - Present (2 years 2 months)
As a content moderator, I foster positive online communities and ensure a welcoming environment for all users.
Customer Service Agent
Majorel Kenya
Feb 2022 - Apr 2024 (2 years 2 months)
Worked as a customer service agent handling calls, tickets, and emails for the Ghana, Kenya, and South African markets, resolving complaints and maintaining client relationships.
Office Administrator
Samima Investment
Dec 2021 - Feb 2022 (2 months)
Spearheaded all office operations and ensured the new office was functional.
Cashier
Pharmart Chemists
Jul 2020 - Jan 2022 (1 year 6 months)
Delivered as an all-round cashier, balanced daily accounts, answered customer calls, and maintained customer relationships.
Teacher in Practice
Taji Adult Education Centre
May 2019 - Aug 2019 (3 months)
Produced excellent results while covering more than expected as a teacher in practice.
Salesperson
Saffron Holdings
Dec 2018 - Jan 2019 (1 month)
Met sales targets and successfully pushed new products to the market.
Education
Degrees, certifications, and relevant coursework
Great Learning
Essentials of Customer Service, Customer Service
2024 - 2024
Completed a course on Essentials of Customer Service, focusing on skills necessary for effective customer interaction and service delivery.
Majorel
Cyberrisk Awareness, Cybersecurity
2022 - 2023
Participated in a Cyberrisk Awareness program to enhance understanding of cybersecurity threats and best practices in customer service environments.
Kenyatta University
Bachelor of Education, Education
2015 - 2021
Grade: C+
Pursued a Bachelor of Education (Arts) focusing on educational theories and practices, preparing for a career in teaching and education management.
Thika Institute of Business Studies
Computer Packages, Information Technology
2016 - 2016
Completed a course in Computer Packages, enhancing skills in various software applications essential for business operations.
Kibutha Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2010 - 2014
Grade: C+
Achieved the Kenya Certificate of Secondary School Education with a mean grade of C+, demonstrating proficiency in various subjects.
Mariai-Ini Primary School
Kenya Certificate of Primary Education, Primary Education
2002 - 2009
Completed primary education and obtained the Kenya Certificate of Primary School Education with a score of 309 marks.
Availability
Location
KenyaAuthorized to work in
Job categories
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