stina musa
@stinamusa
Hardworking communications-focused business management diploma holder skilled in customer service.
KenyaWhat I'm looking for
I am a hardworking business management diploma graduate from the Kenya Institute of Management with strong communication and interpersonal skills that support effective customer service and sales.
I have professional experience as a receptionist, private tutor and sales & marketing assistant where I handled client relations, lesson preparation, merchandising and cash collection.
My achievements include a 95% customer satisfaction score as a receptionist, measurable improvement in students' language and math performance, and increased sales and customer network growth in a retail role.
I am a quick learner, team player and multi-tasker who values clear communication, practical problem solving and contributing positively to organizational goals.
Experience
Work history, roles, and key accomplishments
Sales and Marketing Assistant
Fine Media Limited
Jan 2021 - Jan 2022 (1 year)
Sorted and marketed merchandise, managed distribution and cash collection, and expanded customer base and product variety, contributing to increased sales.
Private Tutor
Self Employed
Jan 2021 - Dec 2021 (11 months)
Prepared lessons and learning materials and mentored evening-class students in English, Mathematics and Kiswahili, resulting in measurable improvement in language expression and math competence.
Receptionist
Vivo Mattress
Jan 2019 - Dec 2020 (1 year 11 months)
Managed front-desk operations including greeting clients, booking meetings, handling calls, and mail distribution, achieving a 95% customer satisfaction score and zero phone-complaint incidents.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Management
Diploma in Business Management, Business Management
2021 - 2022
Completed a Diploma in Business Management at the Kenya Institute of Management between 2021 and 2022.
Wali-Ul-Asr Seminary School
High School Diploma, Secondary Education
2015 - 2018
Grade: Division Three (22 points)
Completed secondary education with a Division Three grade totaling 22 points.
Kericho Primary
Primary School Certificate, Primary Education
2007 - 2014
Completed primary education at Kericho Primary School.
Availability
Location
KenyaAuthorized to work in
Job categories
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