Open to opportunities

sheila n

@sheilan

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Results-driven operations and client-focused professional with cross-functional expertise.

Canada

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What I'm looking for

I seek a collaborative role where I can apply operations, logistics, and client-service skills to improve processes, support teams, and drive measurable efficiency and growth.

I am a results-driven professional with hands-on experience in sales, customer service, logistics, and disability support. I build strong client relationships, manage pipelines, coordinate teams, and streamline processes to drive efficiency and measurable growth.

My background includes leading logistics operations to achieve same-day fulfillment rates above 90%, expanding B2B client acquisition by 30%, and improving operational efficiency by 45% through process and office management. I also contributed to research projects, managing respondent databases and producing analysis that supported policy development.

I bring disciplined follow-through, strong communication, adaptability, and a collaborative approach to team-based environments. I seek opportunities where I can apply my operational, client-facing, and analytical skills to support organizational goals and continuous improvement.

Experience

Work history, roles, and key accomplishments

Disability Support Worker

L’Arche Saskatoon

Mar 2024 - Dec 2025 (1 year 9 months)

Provide personalized daily living and community participation support for adults with developmental disabilities, implementing care plans and promoting independence through self-care and social skills development.

Personal Care Care Plan Development Team Collaboration Communication Documentation

Sales and Customer Service

Everest Pride LLC

Sep 2020 - Nov 2023 (3 years 2 months)

Expanded B2B market presence and client acquisition by 30% through proactive outreach and managed quotations, RFPs, and tender submissions while improving operational efficiency by 45%.

B2B Sales Client Acquisition Account Management CRM Office Operations Communication

Logistics Officer

Kyosk Digital Services

Nov 2019 - Aug 2020 (9 months)

Supervised and trained logistics staff and coordinated delivery schedules for 20 drivers, driving a 20% productivity increase and achieving over 90% same-day order fulfillment through route optimization.

Logistics Coordination Team Supervision performance reporting Scheduling Training Operations Management

Research Assistant

Palladium Group

Aug 2014 - Mar 2017 (2 years 7 months)

Supported survey development and administration, managed respondent databases to ensure data accuracy, and analyzed datasets to produce reports informing policy development, completing data collection within scheduled timelines.