Nqobile Sithole

I've delivered personalised online English lessons for children and adults through platforms including Novakid, Berlitz, Open English, NativeCamp, Magic Ears, and MagicTalk. As a TEFL-certified pronunciation and fluency coach, I adapt lessons in real time and use phonics, TPR, storytelling, and conversational activities to build confidence and language acquisition.

At Nutun Transact, I resolved payroll-system issues by phone and email, registered system keys, supported onboarding, and used Simplicity and Zoho to track and escalate tickets within service-level timeframes. I consistently exceeded response-time, first-call-resolution, and issue-resolution performance metrics.

My experience also includes helpdesk coordination, scheduling, CRM administration, data capture, PR, marketing, and reception. I bring organised remote-work habits, clear client communication, and practical experience with Zoom, ClassIn, TeamViewer, Peopleware, Microsoft Office, Google Workspace, Canva, and Mailchimp.