Open to opportunities

Ntsiki M

@ntsikim

Message

I am an experienced customer support specialist and online English teacher focused on satisfaction.

South Africa

Message

What I'm looking for

I seek roles that leverage my online teaching and customer support strengths, value clear communication, collaborative culture, and offer growth opportunities in education or client-facing operations.

I am a dedicated professional with a strong background in customer service and online English teaching, known for delivering exceptional support and building lasting client relationships. I combine clear communication with a proactive approach to problem-solving to ensure customer and student satisfaction in fast-paced environments.

I increased class attendance through interactive sessions, handled 85 inbound calls daily while improving customer satisfaction, and implemented spreadsheets and weekly registers to track student attendance and performance.

Experience

Work history, roles, and key accomplishments

Temporary Administrative Assistant

School of Business and Technology

Aug 2011 - Jan 2012 (5 months)

Provided administrative support including switchboard operation, document management, stock-taking, exam invigilation and document processing, improving office efficiency and record accuracy.

Administrative Support Document Management Data Entry Inventory Control Exam invigilation Microsoft Office

Education

Degrees, certifications, and relevant coursework

University of South Africa

National Diploma in Human Resource Management, Human Resource Management

Activities and societies: Majors: Personnel Management; Business Management

National Diploma in Human Resource Management with majors in Personnel Management and Business Management from the University of South Africa, completed in 2013.

University of South Africa

Certificate in Basics of Business, Business

Activities and societies: Economics; Business Enterprises Management; Financial studies; Legal studies

Certificate in Basics of Business covering Economics, Business Enterprises Management, Financial and Legal Studies from the University of South Africa, completed in 2007.