At ONQ Inc. — Outsourced Revenue Team | US Client: Lumexa Imaging, I handled account and billing inquiries for a US-based organization, resolving issues by phone and in writing or routing complex cases to the right team.
I processed 400+ patient accounts daily at 99% QA accuracy, updating billing, insurance, and account records. I also investigated claim denials and underpayments, reducing account discrepancies by 15%.
I followed HIPAA compliance protocols and established workflows, and worked independently with minimal supervision after initial training. My work included using EHR/EMR, Availity, and Imagine.
At Viji Fillings Limited — LPG Gas, I answered more than 100 daily inbound calls, emails, and chats, resolved complaints and escalations, and updated customer records. I'm QuickBooks-certified and have a Diploma in Business Management from KCA University.
