Janet Nyakio

Provided remote administrative support for multiple clients, managing schedules, emails, and communications. Assisted in project management and digital task coordination, ensuring 100% timely completion of deliverables. Utilized digital tools such as Canva, Asana, and CRM platforms to streamline workflows and improve productivity.

Registered and queued 100+ patients daily, ensuring smooth hospital operations. Managed front desk operations, handling inquiries, payments, and appointment scheduling with a 98% customer satisfaction rating. Coordinated with medical and billing departments to enhance patient flow and reduce wait times by 20%.

Delivered high-quality customer service, resolving inquiries and complaints with a 95% resolution rate. Processed 500+ sales orders monthly, ensuring seamless transaction and accurate customer records. Collaborated with internal teams to enhance customer experience, reducing response time by 30%.

Managed various administrative tasks, including scheduling, document preparation, and customer correspondence. Performed data entry tasks with 99% accuracy, ensuring compliance with company policies. Assisted in compiling reports and analytics to support business decision-making and operations.

Completed a course on Best Customer Service Practices, focusing on strategies to improve customer satisfaction and service delivery.

Completed a course on Customer Service Skills, enhancing abilities in client interaction, problem-solving, and service excellence.

Completed a course in Virtual Assistance for the Digital Age, focusing on digital tools and techniques to enhance administrative support and client relations.

Completed a Bachelor's degree in Environmental Studies with a focus on Biology and Health, gaining knowledge in ecological principles, health impacts, and environmental management.