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wesonga wanjalaWW
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wesonga wanjala

@wesongawanjala

Operations Customer Expert at TELEPERFORMANCE BUSINESS PROCESS OUTSOURCING SEZ LIMITED, resolving customer concerns.

Kenya
Message

At TELEPERFORMANCE BUSINESS PROCESS OUTSOURCING SEZ LIMITED, I respond to customer inquiries and handle complaints, working to resolve issues and maintain service quality. I also keep accurate customer records and follow established procedures.

At STEADMARK GARDENS AND RECREATIONAL FACILITY, I welcomed guests, assisted with orders, and handled payments. During my internship with SOCIAL HEALTH AUTHORITY (SHA), FORMERLY NHIF — ONGATA RONGAI, I assisted with healthcare financing records, information gathering, and administrative documentation.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Chuka University logoCU

Chuka University

Bachelor of Science, Economics and Statistics

2020 - 2024

Bachelor of Science in Economics and Statistics from Chuka University, completed in 2024.

QU

QuickBooks

QuickBooks Accounting Package, Accounting

2023 - 2023

Completed QuickBooks Accounting Package training in 2023.

ST

Statistical Software Training

Statistical Software Training, Statistics

2023 - 2023

Completed statistical software training covering SPSS, STATA, Microsoft Excel, and R Studio in 2023.

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