SWSheilah Wanjiru
@sheilahwanjiru
Experienced project manager driving impactful cross-functional initiatives.
KenyaWhat I'm looking for
With over 7 years of experience in project management, I have successfully delivered cross-functional initiatives in fast-paced, high-growth environments across Kenya, Nepal, Rwanda, and India. My expertise lies in aligning project execution with strategic goals, managing diverse stakeholders, and driving measurable outcomes. Currently, I am focused on growing into strategic and program delivery roles that emphasize long-term impact and operational efficiency.
In my recent role as a Project Manager at KOKO Networks LTD, I led a cross-functional change initiative that improved system uptime by 10%, enhancing service reliability and operational efficiency. I have a proven track record of developing and documenting SOPs that reduce misalignment and improve delivery speed for high-priority projects. My ability to track and report performance metrics has enabled faster decision-making and established single sources of truth across departments.
Previously, as a Client Success Manager at Neopenda PBC, I contributed to the implementation of a $660K donor-funded digital health program, ensuring alignment on health impact priorities with external partners. My experience spans various sectors, including health, mobility, and e-commerce, where I have consistently achieved high-quality project outcomes and improved stakeholder engagement.
Experience
Work history, roles, and key accomplishments
Project Manager
KOKO Networks LTD
Sep 2023 - Present (2 years)
Led a cross-functional change initiative that improved system uptime by 10%, directly contributing to increased service reliability and operational efficiency. Coordinated strategic roadmap delivery between Product, Operations, and Engineering teams—aligning local execution with company-wide goals.
Client Success Manager
Neopenda PBC
Aug 2021 - Present (4 years 1 month)
Contributed to the implementation of a $660K donor-funded digital health program by coordinating cross-functional inputs across data, clinical, and operations teams in Uganda and Kenya. Managed external partnerships with ministries of health, hospital administrators, and donor organizations, ensuring alignment on health impact priorities and program timelines.
Project Associate
CloudFactory LTD
Jul 2018 - Present (7 years 2 months)
Delivered high-quality project work across health, mobility, and e-commerce sectors, contributing to global client satisfaction with 95–100% quality scores on core tasks. Managed project workflows for distributed teams, enabling delivery of time-sensitive machine learning datasets that supported product development and AI training.
Client Service Executive
M-Kopa LTD
Aug 2017 - Present (8 years 1 month)
Delivered frontline support to thousands of customers using M-KOPA’s pay-as-you-go energy platform, contributing to 90%+ customer satisfaction and sustained repayment rates above 85%. Resolved technical and account-related queries, consistently meeting daily volume targets of 100+ tickets while maintaining high first-call resolution.
Education
Degrees, certifications, and relevant coursework
Chuka University
Bachelors in Supply Chain Management, Supply Chain Management
Studied Supply Chain Management at Chuka University. Gained foundational knowledge in logistics, procurement, and operations.
Chartered Institute of Purchasing and Supply
Level 4 Diploma, Purchasing and Supply
Completed the CIPS Level 4 Diploma from the Chartered Institute of Purchasing and Supply. Developed expertise in procurement and supply chain best practices.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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