carol njogu

Scope: Client Integrations function: implementation project management across a 12+-client onboarding portfolio, bridging United States and Vietnam delivery teams.
Owning the implementation project management operating model so engineering and client leads stay heads-down on delivery and leadership can trust the reporting system without checking it.

Scope: Go-to-market (GTM) operations and AI enablement role.
Owned GTM execution and operations for this United States-based fintech: HubSpot administration, sales reporting, campaign and outreach projects, sales intelligence automation, and coordination across Marketing, Sales, and leadership.

Led a global team of Project Support Coordinators, overseeing project assignment allocation, execution, and quality assurance across multiple compliance programs. Drove continuous improvement initiatives by developing standardized workflows, documenting processes, and championing quality assurance and risk mitigation practices.

Supported gender equity programs targeting marginalized women and children in Kenya’s Rift region. Represented the organization at the Summit for a New Global Financing Pact in Paris.

Provided direct operational and project support to Senior and Associate Program Consultants across multiple client regulatory compliance programs. Developed and maintained project files, client-facing trackers, and customized work instructions to streamline workflows and enhance program efficiency.

Managed a portfolio of 14 Designated Small Spend (DSS) clients and 5 Conflict Minerals (CM) accounts, overseeing all aspects of program lifecycle from initiation to closure. Led program-level coordination and communication across internal teams and clients, ensuring timely progress, stakeholder satisfaction, and program success.

Responded to inbound inquiries from suppliers across global supply chains, providing high-quality support in navigating complex compliance requests via phone and email. Conducted Quality Assurance checks to validate compliance data, reducing error rates and improving supplier response efficiency.

Carried out administrative tasks to support the smooth operation of the rehabilitation center, including managing patient files and coordinating appointments. Assisted in billing and financial documentation processes, and handled incoming calls and inquiries.

Currently pursuing an Executive MBA in Strategic Leadership, focusing on advanced leadership principles and strategic decision-making within dynamic business environments. This program is designed to enhance skills in global SaaS environments and project coordination.

Completed a Bachelor of Commerce with a specialization in Procurement & Supply Chain Management. This program provided a strong foundation in business operations, logistics, and supply chain strategies.