carol njogu
@carolnjogu
Certified Project Management Professional with 7+ years of experience.
What I'm looking for
I am a Certified Project Management Professional (PMP) with over 7 years of experience in global SaaS environments, specializing in delivering impactful program and project support. My expertise lies in leading cross-functional teams, managing client portfolios, and implementing scalable solutions that enhance operational efficiency and stakeholder satisfaction. Currently, I serve as a Team Lead at Assent Inc., where I oversee strategic program initiatives and process improvement projects while pursuing an Executive MBA in Strategic Leadership.
Throughout my career, I have successfully led numerous projects, including the development of a peer-led onboarding framework that significantly reduced ramp-up time for new hires and the implementation of a quality assurance and risk management framework that improved delivery reliability. My commitment to continuous improvement is evident in my initiatives to automate reporting processes and enhance team engagement through structured Agile practices. I am passionate about mentoring and coaching, fostering a culture of knowledge transfer and skill development within my teams.
Experience
Work history, roles, and key accomplishments
Team Lead, Project Coordinator
Assent Inc.
Feb 2024 - Present (1 year 6 months)
Led a global team of Project Support Coordinators, overseeing project assignment allocation, execution, and quality assurance across multiple compliance programs. Drove continuous improvement initiatives by developing standardized workflows, documenting processes, and championing quality assurance and risk mitigation practices.
Volunteer Program Officer
Gender Links Kenya
Jan 2023 - Present (2 years 7 months)
Supported gender equity programs targeting marginalized women and children in Kenya’s Rift region. Represented the organization at the Summit for a New Global Financing Pact in Paris.
Project Coordinator
Assent Inc.
Nov 2021 - Present (3 years 9 months)
Provided direct operational and project support to Senior and Associate Program Consultants across multiple client regulatory compliance programs. Developed and maintained project files, client-facing trackers, and customized work instructions to streamline workflows and enhance program efficiency.
Program Success Analyst
Assent Inc.
Sep 2019 - Present (5 years 11 months)
Managed a portfolio of 14 Designated Small Spend (DSS) clients and 5 Conflict Minerals (CM) accounts, overseeing all aspects of program lifecycle from initiation to closure. Led program-level coordination and communication across internal teams and clients, ensuring timely progress, stakeholder satisfaction, and program success.
Supplier Support Coordinator
Assent Inc.
Oct 2017 - Present (7 years 10 months)
Responded to inbound inquiries from suppliers across global supply chains, providing high-quality support in navigating complex compliance requests via phone and email. Conducted Quality Assurance checks to validate compliance data, reducing error rates and improving supplier response efficiency.
Office Administration Assistant
Premier Rehab Centre
May 2016 - Present (9 years 3 months)
Carried out administrative tasks to support the smooth operation of the rehabilitation center, including managing patient files and coordinating appointments. Assisted in billing and financial documentation processes, and handled incoming calls and inquiries.
Education
Degrees, certifications, and relevant coursework
Valar Institute at Quantic School of Business and Technology
Executive MBA, Strategic Leadership
2025 -
Currently pursuing an Executive MBA in Strategic Leadership, focusing on advanced leadership principles and strategic decision-making within dynamic business environments. This program is designed to enhance skills in global SaaS environments and project coordination.
University of Nairobi
Bachelor of Commerce, Procurement & Supply Chain Management
2010 - 2014
Completed a Bachelor of Commerce with a specialization in Procurement & Supply Chain Management. This program provided a strong foundation in business operations, logistics, and supply chain strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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