Syed haider
@syedhaider3
I resolve complex customer issues across SaaS, logistics, and e-commerce support channels.
PakistanWhat I'm looking for
I've delivered remote customer support for LabConnect, Lumar, and Sendoso across SaaS, logistics, and e-commerce environments. I handle high-volume inquiries through phone, email, live chat, and social channels while meeting SLA and quality standards.
At LabConnect, I manage customer accounts, orders, and Zendesk tickets, investigate root causes, and coordinate with operations, logistics, and technical teams on escalations. I also help refine SOPs and knowledge base content for more consistent support delivery.
At Lumar, I used Freshdesk and Salesforce to resolve technical and account issues for a global client base, retained ownership of complex cases, and partnered with Product and Customer Success to share customer feedback. I also trained new support agents on workflows, tone, and escalation procedures.
I'm looking to bring my customer-first communication, technical troubleshooting, and proven remote support experience to a Customer Support, Customer Experience, or Customer Success team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
LabConnect
Feb 2025 - Present (1 year 6 months)
Respond to high-volume customer inquiries via phone, email, and live chat, ensuring timely resolution in line with SLAs. Manage accounts, orders, and tickets using Zendesk, and collaborate with internal teams to resolve escalations.
Customer Support Specialist
Lumar
Jun 2022 - Jan 2025 (2 years 7 months)
Delivered end-to-end customer support across email, live chat, and phone for a global remote client base using Freshdesk and Salesforce. Authored knowledge base articles, mentored new agents, and consistently met response-time targets.
Customer Support Specialist
Sendoso
Dec 2019 - Nov 2021 (1 year 11 months)
Provided responsive customer support via email and live chat for a SaaS platform, managing tickets and assisting with account setup, order tracking, and billing. Documented common issues to build the internal knowledge base.
Education
Degrees, certifications, and relevant coursework
University of Lahore
Bachelor's Degree, General Studies
Bachelor's degree from the University of Lahore, Pakistan.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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