Zai Relle
@zairelle
Enthusiastic customer service professional with technical support expertise.
What I'm looking for
I am a driven and enthusiastic professional with a Bachelor of Science in Information Technology. My career has been marked by a commitment to delivering exceptional customer service and technical support. I thrive on challenges and am dedicated to exceeding expectations, which has been evident in my roles across various companies.
In my most recent position at Everise Philippines, I provided top-notch customer service and sales support for prescription plans, ensuring that members received the assistance they needed. My experience at Concentrix as a Technical Support Advocate allowed me to troubleshoot a wide range of technical issues, showcasing my adaptability and problem-solving skills. Additionally, my time at Optum Global Solutions and Teleperformance further honed my abilities in handling inquiries and resolving technical issues, making me a versatile asset to any team.
I am excited about the opportunity to bring my skills and experience to your organization, where I can contribute to the team's success and foster positive relationships with clients and colleagues alike.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Everise Philippines
Jan 2022 - Jan 2024 (2 years)
Delivered top-notch customer service and sales support for prescription plans. Assisted members with medication refills and guided them through plan details.
Technical Support Advocate
Concentrix
Jan 2021 - Dec 2021 (11 months)
Provided technical support for hardware, software, and networking issues. Troubleshot problems related to DirecTv and other client products.
Customer Service Representative
Optum Global Solutions
Jan 2020 - Dec 2020 (11 months)
Answered inquiries and provided information about medicine and medical equipment. Scheduled doctor's appointments and ensured patients received necessary help.
Technical Support Guru
Teleperformance
Jan 2018 - Dec 2019 (1 year 11 months)
Provided technical support for Uverse, DirecTv, and related services. Resolved tickets and troubleshot issues to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Unknown College
Bachelor of Science, Information Technology
Acquired a solid foundation in Information Technology. Studied various aspects of IT to prepare for a professional career.
San Roque National High School
High School Diploma, General Studies
Completed secondary education. Developed a well-rounded academic background.
Antipolo National High School
Primary Education Certificate, General Studies
Completed primary education. Gained foundational knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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