Jojo Gotangogan
@jojogotangogan
Reliable Customer Support Representative.
What I'm looking for
Dedicated customer support professional with a strong focus on delivering swift, personalized assistance to resolve issues and answer queries. Committed to providing a seamless experience and ensuring customer satisfaction through attentive, effective, and friendly service.
With experience in troubleshooting technical issues, handling complaints, and processing returns, exchanges, and refunds, I possess the skills to provide top-notch customer support. My expertise in live chat support and telecommunications has allowed me to develop strong communication skills, ensuring timely and accurate support to customers.
I am a team player with a strong work ethic, able to prioritize multiple tasks and maintain high-quality service in fast-paced environments. I am committed to providing exceptional customer experiences and contributing to the growth and success of the organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
MDM Systems
Aug 2022 - Dec 2022 (4 months)
Troubleshoot technical issues related to bikes, accessories, or app features.
Chat Support Representative
Digital Room Inc.
Feb 2022 - Aug 2022 (6 months)
Respond promptly to customer inquiries via live chat, ensuring timely and accurate support.
Chat Support Representative
Ttec
Jul 2017 - May 2021 (3 years 10 months)
Identify and troubleshoot problems, offering clear and concise solutions or escalating issues as necessary.
Customer Service Representative
VXI
Jan 2009 - Jun 2020 (11 years 5 months)
Offered knowledgeable support for all telecommunications issues, ensuring fast, accurate resolutions to enhance connectivity and service experience.
Education
Degrees, certifications, and relevant coursework
Jojo hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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