Open to opportunities

Garner Quianio

@garnerquianio

Message

Motivated technical support professional eager for new challenges.

Philippines

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

I am a motivated professional with a solid background in technical support, currently seeking to transition into a new career path. My experience at Concentrix has equipped me with strong problem-solving skills and a commitment to customer satisfaction. I have consistently resolved an average of 20 technical issues daily, ensuring minimal downtime and high customer satisfaction.

Throughout my tenure, I have collaborated effectively with Tier 2 and Tier 3 support teams to address complex technical issues. My ability to adapt quickly to new technologies and software updates has allowed me to provide up-to-date support and guidance. I am eager to apply my skills in a dynamic role that offers opportunities for growth and development.

Experience

Work history, roles, and key accomplishments

Tech Support

Concentrix

Jul 2022 - Apr 2025 (2 years 9 months)

Resolved an average of 20 technical issues daily, ensuring customer satisfaction and minimizing downtime. Guided customers through step-by-step solutions via phone, maintaining a positive attitude. Documented detailed case notes and resolutions in the ticketing system, contributing to a knowledge base for future troubleshooting.

Technical Support Troubleshooting Customer Service Ticketing Systems Problem Solving Communication Time Management Critical Thinking