Sheena Francis

Managed business development and client relationship activities, including liaising with the Delta and Edo State Pension Bureau to grow the client base and resolve account reconciliation issues. Supervised branch employees, mentored subordinates, handled high net worth/high profile clients, and reported branch activities to corporate headquarters.

Dispatched and coordinated field technicians across British Columbia by scheduling work orders, tracking technician locations/utilization, and ensuring correct updates upon job completion. Interfaced with customers and other departments to support service delivery and improved scheduling/dispatch processes for customer satisfaction.

Managed business development activities including daily client visits/calls, strategic marketing of the organization’s brand, and quarterly client presentations on pension industry developments. Ensured team operations ran smoothly to achieve objectives aligned with overall organizational goals, including key employer/HNI visitation and hosting relevant forums/conferences across locations.

Ensured pension contributions were received, processed, and credited on schedule and that unfunded accounts were funded appropriately. Performed account reconciliation, conducted employer/HNI client visitation, and applied acquisition strategies to increase market share ahead of the pension transfer window opening.

Sourced clients to open RSA, AVC, and EOI accounts and conducted daily visits to existing and potential clients. Provided aggressive/strategic marketing of other ARMGROUP subsidiaries and delivered monthly presentations to educate and update clients.

Performed contract sourcing through aggressive marketing of the company’s services and developed/implemented marketing strategies for potential clients. Managed company documents and office supplies, prepared internal training presentation slides, scheduled internal and external events, and produced periodic progress reports while updating company policies and databases.

Ongoing associate membership with the National Institute of Marketing of Nigeria (ANIMN) since 2012.

Earned a Chartered Postgraduate Diploma in Marketing (2011–2012), including coursework in integrated marketing communication, marketing information systems, global marketing, strategic marketing management, product development & branding, and distribution & logistics management.

Completed a B.Sc. in Marketing at the University of Calabar (2006–2011), covering topics such as international marketing management, business statistics, principles of marketing, customer relations marketing, branding & promotion, and principles of economics and psychology.