Open to opportunities

Sheayanna Anderson

@sheayannaanderson

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Experienced Ordinary Seaman and customer-service professional with 7+ years in claims and security.

United States

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What I'm looking for

I'm seeking a role to build sea time as an Ordinary Seaman while leveraging 7+ years in customer service, claims processing, and security, prioritizing compliance, clear communication, and teamwork.

I am an attentive customer-service professional with 7+ years of experience and a current focus on building sea time as an Ordinary Seaman. In my role as a Claims Examiner Specialist at Fortegra I handled client applications, maintained CRM records, ensured strict PII compliance, and supported policy placement and retention efforts.

I combine maritime training (MMC credentials, STCW, RFPNW, TWIC) with hands-on experience in security, enrollment, and money-center operations, bringing strong communication, problem-solving, and time-management skills to fast-paced environments.

Experience

Work history, roles, and key accomplishments

Claims Examiner Specialist

Fortegra

Oct 2020 - Jan 2025 (4 years 3 months)

Processed client applications and maintained CRM records for Fortegra Personal Insurance Agency, ensuring accurate documentation, timely policy placement, and strict PII compliance.

Claims Processing CRM Data Entry Policy Administration Document Management

Enrollment Specialist

Humana

May 2015 - Jan 2019 (3 years 8 months)

Managed enrollment and benefits communications, reviewed applications, calculated premiums, scheduled appointments, and finalized payment arrangements to ensure accurate customer enrollment.

Enrollment management Benefits Administration Customer Service Data Entry Scheduling MS Office

Money Center Associate

Walmart Supercenter

Oct 2013 - Aug 2015 (1 year 10 months)

Performed money center services including cash transfers, ID verification, POS transactions, and payment processing while maintaining compliance with legal requirements.

Payment Processing Customer Service Money Orders Fraud Prevention Attention To Detail