Looking for a job

Terrance howard

@terrancehoward

I resolve regulated customer claims, identify risk, and improve administrative operations through accurate case management.

United States

Message

What I'm looking for

I'm looking to apply my claims, compliance, fraud-identification, and administrative operations experience in a customer-focused role where I can improve service, resolve complex issues, and support effective cross-functional operations.

I've supported federal retirement-plan participants at ASM Research and facilitated over $1,000,000 in settlements as a Desk Claims Adjuster at AllCat Claims Solutions. I handle complaints, escalations, claims documentation, fraud flagging, and compliance across regulated environments.

Previously, I completed 200+ cargo vessel inspections at Bureau Veritas and managed communications, data logs, and SharePoint sites for 1,000+ service members in the United States Air Force. I use reporting and cross-functional collaboration to improve service delivery and operational accuracy.

Experience

Work history, roles, and key accomplishments

Participant Service Representative

ASM Research

Nov 2025 - Feb 2026 (3 months)

Fielded high-volume inbound calls from federal and military plan participants regarding Thrift Savings Plan (TSP) accounts. Managed customer interactions in Salesforce CRM and delivered compliant guidance within a federally regulated environment.

Salesforce Customer Support Compliance Digital Communication

Desk Claims Adjuster

AllCat Claims Solutions

Oct 2023 - May 2025 (1 year 7 months)

Facilitated over $1,000,000 in settlement funds and resolved customer complaints via email and phone. Identified potential fraud cases and maintained compliance with state-specific regulations.

Claims Management Fraud Detection Customer Resolutions Compliance Reporting

Marine/Maritime Surveyor

Bureau Veritas

Jan 2022 - Oct 2023 (1 year 9 months)

Performed over 200 cargo vessel inspections and mentored new inspectors. Implemented cost-saving recommendations that led to over $200,000 in client savings.

Inspections Mentorship Cost Reduction Risk Awareness

Administrative Supervisor

United States Air Force

Nov 2014 - Nov 2020 (6 years)

Managed SharePoint sites, data logs, and communications for 1,000+ service members. Led cross-departmental collaboration and analyzed operational data to support leadership decisions.

SharePoint Data Management Leadership Compliance Trend Analysis