Open to opportunities

Soraya Macias

@sorayamacias

Message

Experienced dental billing specialist with strong insurance claims, reporting, and customer service skills.

United States

Message

What I'm looking for

I seek roles leveraging dental billing and insurance expertise with operational leadership in a collaborative, safety-focused environment offering process ownership and growth into advanced billing or office management.

I am a dental billing specialist with hands-on experience processing claims, explanations of benefits, adjustments, and monthly Excel reporting, ensuring accurate submissions and timely insurance follow-up. I pair meticulous billing skills with phone-system customer communication to resolve claims and support clinic operations.

Prior roles as a shift supervisor sharpened my leadership, operational execution, cash handling, and team training abilities, while my U.S. Navy service developed discipline, safety-focused procedures, and practical maintenance and damage-control experience. I consistently identify process improvements to boost efficiency and compliance and bring structured billing practices and frontline leadership to a collaborative healthcare team.

Experience

Work history, roles, and key accomplishments

Dental Biller

Boca Dental and Braces

Feb 2024 - Mar 2025 (1 year 1 month)

Processed insurance claims, explanations of benefits, adjustments, and statements; submitted accurate claims and performed follow-up to ensure prompt payment while producing weekly and monthly Excel reports and managing phone-system messaging.

Insurance Claims Processing Insurance Follow Up Microsoft Excel Customer Service

Shift Supervisor

Starbucks Coffee

Aug 2021 - Apr 2023 (1 year 8 months)

Led store shifts by delegating tasks, coaching partners, and driving operational excellence to improve store profitability; executed opening and closing duties, enforced cash-handling and safety policies, and maintained beverage and food quality standards.

Team Leadership Coaching Operational Excellence Customer Service Food Safety Inventory Management

Undesignated Seaman

United States Navy

Aug 2019 - Mar 2021 (1 year 7 months)

Performed seamanship duties including deck maintenance, small boat operations, watches, and damage control to maintain ship readiness and safety under operational conditions.