Juanita Mccoy

I am a dedicated logistics professional with expertise in operations management and administrative support. With over 10 years of experience as a Transportation Coordinator/Marine Cargo Specialist in the U.S. Army Reserve, I have provided customer service to commercial and military shippers, analyzed cargo characteristics, and determined the most effective methods for nationwide movement of cargo. I am skilled in supply chain management, inventory control, transportation management systems, and third-party logistics. I have also coordinated terminal operations and ensured compliance with import documentation procedures.

In addition to my military experience, I have worked as a Support Associate II at the Houston Passport Agency, where I ensured compliance with passport requirements, operated various equipment for high-speed scanning and mail out, and maintained electronic records of passport acceptance facilities. I have also worked as a Revenue Cycle Specialist at Benefit Recovery, resolving payment denials, maintaining insurance records, and performing daily follow-up on billed claims. Furthermore, I have experience as a Plant Assembly Line Worker and Shuttle Driver, installing protective equipment and driving vehicles from the assembly line to the parking area.

As a Patient Referral Specialist/Medical Receptionist at East Mississippi Medical Clinic, I processed insurance pre-verification, acted as a liaison between hospitals and patients, and resolved pre-certification and registration issues. Additionally, I have worked as a Customer Care Representative II at Asurion, where I provided excellent customer service, assisted customers with utility accounts and payments, and built lasting relationships based on trust and reliability.